If you pay for photo ops using a credit card or a debit card PayPal can take 10 days to process the credit back to your card issuer and your card issuer can take 20 days to credit the refund back to you. We at Froggy’s Photos have no control over this. This time line is based on the policies and procedures of PayPal and your card issuer. We regret the delay but we have no control over it.
Due to Alex Kingston’s cancellation we will be refunding all tickets involving her. Refunds will be processed next week, Tuesday and Wednesday the 1st and 2nd. If you purchased a duo with Karen Gillan and still wish to have the single, you will need to re-purchase it online or at the show. We apologize for any inconvenience this may cause.
All of the jpgs for the Houston Comicpalooza have been mailed. There are a few tickets that were used but the image name did not get registered to the customer. If you fall into this category, then you should have received an email from us asking for you to describe what you were wearing during your photo session or to send us a snapshot of your photo. If you are missing a photo and did not get the email about sending us a description, check your spam folders. For example almost one third of the emails sent to us about Comicpalooza were delivered to our spam folder. We have since cleaned it out also.
Also, if you got the wrong jpg, email us at email@example.com and describe what you were wearing or send a snapshot of your photo.
All of the jpgs for the Eyecon – One Tree Hill convention have been sent out. If you have not received yours it is probably because the email address could not be read/was wrong. There were lots of bounced emails from our mailings. To help us in getting your jpg to you please send email to firstname.lastname@example.org, describe the actors in the photo, the number of people in the photo and what each person is wearing and the day that the photo was taken.
We will get your photo to you as soon as possible. We thank you for your patronage.
Please see the Events page for the list of our upcoming shows.