Pre-sales of tickets for photo ops at Gallifrey One 2014 are closed. Tickets for all photo ops will be available on-site. Please stop by our photo op sales table to get your tickets. The schedule of photo op times can be found at http://www.gallifreyone.com/?p=5143
We have just been informed that due to illness, Billie Piper has had to cancel her appearance at Gallifrey One 2014. Since the photo op tickets have already been mailed, we will only be able to exchange tickets at the convention. Refunds for tickets not exchanged will only be done the week after the convention. Exchanges at the convention will be for tickets of equal value or you can pay the difference if the photo op is a higher price.
I am one person but will have some help this week to catch up on all emails from the last several shows. I am very sorry I am so far behind in answering everyone’s emails! Everything will be answered/sent/mailed this week! Please be patient for just a few more day we will be starting from last Saturday and working toward the present.
As I was made aware of there was a slight snafu in our system and the presales for the show not having a link with our jpg system. Please if you have not gotten your JPG I ask you send 1 email in the contact us section and i will be answering the in order along with the emails from Dragon and Tampa Bay. As said before thank you for your patience and i promise i will get to the emd of the emails someday!!!!
How to get a REFUND for cancelled shots: **copied from our FAQ page**
Anyone requesting refunds after purchasing pre-sale photo-ops, we will accept and offer full refunds as long as we are notified a week before the show by email. We start to process refunds the Tuesday following the show. We do this because we match emails to tickets left at the show. If there is not a ticket to match to email we assume you picked it up and used it, if there is no email to match left tickets then we assume you just didn’t pick it up and will gladly offer you the credit towards the next show, but under no circumstances will either get a full refund.
If a guest cancels a show we will offer 3 options on refunds:
1. exchange for other tickets at show
2. cash refund of everything but the paypal fees
3. Emailing email@example.com on the Tuesday after the show or later, requesting a full refund. The reason we do not accept any requests before the Tuesday following the show is so that we can get home from the show and give everyone their refund hopefully on the day they request them and not be behind answering emails from the 3 days prior.
any cancellations if refunds are wanted please read our FAQ page.
Steven Yuen (Sunday)
Emily Kinney (Sunday)
Daniel Logan (Sunday)
Vic Mignogna (Sunday)
We are completely up to date with all emails, if we haven’t responded to your email please contact us and we will get to you asap!
**As stated on our FAQ page we only accept requests starting on Tuesday (May 21st) to refund after the convention. If you sent an email before then resend and i will get to you as soon asap.
All jpgs have been sent so if you did not receive your please use the contact page and upload a copy of the original and we can get your jpg to you immediately.